Support

Make sure the app has microphone and speech recognition access in iOS Settings → Teleprompter. Check that the voice language in the prompter matches the language you speak; the first time you use a language, its speech model may need to download over the internet. Recognition works best when the phone is within a couple of meters and the room is quiet.

Allow camera access in iOS Settings → Teleprompter. If access is blocked by Screen Time or a device profile, the prompter still works for reading, but recording is unavailable.

Recordings are saved to the Photos app. If nothing appears there, check that Teleprompter is allowed to add photos in iOS Settings → Teleprompter → Photos.

Scripts sync through iCloud. Check that both devices use the same Apple Account, iCloud Drive is on, and Teleprompter is allowed to use iCloud in iOS Settings → your name → iCloud. Sync can take a few minutes, and both devices need an internet connection.

Open Settings in the app and tap “Restore Purchases”. Make sure you are signed in to the App Store with the Apple Account you used for the purchase.

Subscriptions are managed by Apple: open iOS Settings → your name → Subscriptions → Teleprompter. After cancelling you keep Pro until the end of the paid period. Refunds are requested from Apple at reportaproblem.apple.com.